How can you resolve the QuickBooks Error 1328 effectively?

How can you resolve the QuickBooks Error 1328 effectively?
3 min read
22 December 2022

QuickBooks Desktop is the most demanded accounting application worldwide. It is an advanced application packed with features, but still, it can give errors at times. One such issue in the application is the QuickBooks Error 1328. It can appear while trying to update your application and blocks the process. The article contains a discussion on the reasons causing the error and the methods that can troubleshoot it effectively.

If you are stuck with the QuickBooks error 1328 and usual troubleshooting methods didn’t help in resolution. You should contact us at our (1-855)856-0042 and talk to an expert.

What can cause the QuickBooks Desktop Error 1328?

Let us look at the various reasons that can cause the QuickBooks Desktop error 1328. These have been mentioned below for you:

  • Any issues while downloading the update can cause the issue.
  • Corruption in the QuickBooks Company file.
  • Network failure hampering the download process rendering it incomplete.
  • Improper installation process is another common reason behind the error.
  • Virus or malware attack infecting the system and damaging the program files can also cause the QuickBooks error 1328.
  • Invalid registry entries left due to program un-installation.
  • A sudden system shutdown due to a power failure or similar reasons can also cause the error.

These reasons can prompt the error on your system affecting the update process. Understanding these reasons help users identify the best troubleshooting method for the error.

How can you fix the QuickBooks update error 1328?

There are different valid methods to fix the QuickBooks update error 1328. Some of the most effective ones are provided below for you:

Recommended to read: How to Resolve Quickbooks Error 15102

Method 1: Renaming the configuration msi file

Follow the steps below to rename the configuration msi file resolving the QuickBooks error 1328:

  • Open your Windows Explorer and reach the C drive.
  • Enable to see all the hidden files and folders.
  • Find the ‘config.msi’ file through the search menu or by reaching the folders.
  • Right-click on the file and select the ‘Rename’ option.
  • Add (.old) at the end of the name and hit the ‘Enter’ key.

The system will create a new file and thus removes the corruption present in the file, resolving the error.

Method 2: Repairing the QuickBooks application

  • Open the Control Panel and go to the ‘Program and Features’ section.
  • Click on your QuickBooks version from the list of programs.
  • Select the ‘Uninstall’ option and then move on to choose ‘Repair.’
  • Complete the repair process by following the on-screen instructions.

If the error persists, you can also go for the clean install of the application. You can do it manually or through the tool in the Tools hub.


The article contained a detailed discussion on the reasons causing the QuickBooks Error 1328. It also discussed in length the troubleshooting methods that can effectively resolve the error. You should follow the steps to get the issue resolved easily. If you get stuck and need the assistance of our Pro Advisors, contact us at (1-855)856-0042.

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Also read this blog: How can you transfer QuickBooks License to new owner?

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Peter Adams 2
Joined: 1 year ago
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