Terminating the QuickBooks company file not found issue

Terminating the QuickBooks company file not found issue
4 min read

QuickBooks is an efficient software that assists small businesses with their business accounting. The software is capable of let alone handling finance and also storing the data that is generated from the monetary tasks. The software can sometimes fail to access this data in your company files due to internal issues that can develop due to various reasons discussed later in this blog. Whenever you try to open the data file, you’ll receive a message QuickBooks company file not found. If this same issue occurs in your QuickBooks while opening the file, read the blog to discover the causes of this issue and the necessary actions you need to take.

Let our QB team handle this issue by contacting them at +1-855-856-0042.

About the issue

This issue develops when you attempt to open the company file in your QuickBooks, but the software fails to connect to the file. It mostly occurs if the file location mentioned in the software is incorrect or the file you are trying to access is missing from its default location. The software won’t be able to fetch the file, and in return you’ll see an error message on the screen notifying you that your company file is not found. This error will repeatedly occur until it is rectified.

Recommended to read guide: QuickBooks Error PS038


Some causes of the software’s failure in fetching the company file are listed below-

• The file has been renamed or deleted, and QuickBooks cannot locate it.
• The QuickBooks may be currently disconnected from the external drive or network containing the file.
• Some multi-user network issues restrict QuickBooks from connecting to the file.


The methods that’ll help you in resolving the issue from QuickBooks are mentioned below-

Solution 1- Conduct a random reach to find your file’s location

You need to search for the company file on your server computer to find its exact location. It may be possible that the file was moved to a different location, resulting in the failure of QuickBooks to connect with the file. You can use the search panel present on the Taskbar to conduct this search for your company file. You are suggested to use an asterisk(*) before your file extension to narrow your search. Refer to the extensions below for the type of file you are searching for-

• *.qbw(Working Files)
• *.qbb(Backup Files)
• *.qba(Accountants Copy Files)
• *.qbx(Accountants Transfer Files)
• *.qby(Accountants Change files)

Once you find out the exact location of your company file, use the steps mentioned below-

1. Open QuickBooks on your PC and click on File.
2. Click on Open or Restore company and select Open a Company File before clicking Next.
3. Enter the new location of the company file you found in the search.
4. Click on Open.

If the software still fails to open the file that there can be some damage to the file, which can be removed by using the next method.

You may read this article: QuickBooks black and white screen

Solution 2-Use the File doctor tool

The error can also occur if your company file has incurred some damage. You can fix the file by following the steps below-

1. Open the QuickBooks Tool hub and click on Company File issues.
2. Select Run File Doctor Tool from the options.
3. Locate your company file and enter your QB Admin password if prompted.
4. Wait for the tool to finish and try to reopen the file in QuickBooks.

The issues will be resolved after using the methods mentioned above.

Also go through this related guide: QuickBooks Error PS107


We are at the end of this blog that consists of the reasons why the software shows QuickBooks company file not found message while accessing the file. The effective solutions to this error were also mentioned to help you get rid of this error from your QuickBooks.

You can consult a QB expert at +1-855-856-0042 to resolve any further queries.

In case you have found a mistake in the text, please send a message to the author by selecting the mistake and pressing Ctrl-Enter.
Allan Ramsay 2
Hi, I am Allan Ramsay, a professional Data recovery Engineer, working with Quickbooks Pro Advisors as a consultant from the past five years in the USA. I am a s...
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