Pass Guaranteed ITIL-4-Transition - Fantastic ITIL 4 Managing Professional Transition New Exam Camp

Pass Guaranteed ITIL-4-Transition - Fantastic ITIL 4 Managing Professional Transition New Exam Camp
5 min read
08 December 2022

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NEW QUESTION 34
Which can act as an operating model for an organization?

  • A. Continual improvement
  • B. The ITIL guiding principles
  • C. The service value chain
  • D. The four dimensions of service management

Answer: C

NEW QUESTION 35
The CIO of a large multi-national organization has noticed that the whole IT department are performing poorly. The CIO is committed to changing the behaviour patterns of their staff to improve performance across the whole IT department.
Which of the following will BEST help to improve staff behaviour?

  • A. Running safe to fail experiments that provide learning opportunities
  • B. Implementing CI/CD toots to deploy software quickly
  • C. Comparing the cost of delay' between work items to ensure that financially valuable work is prioritized
  • D. Adopting Kanban boards to visualise the flow of work across software development teams

Answer: A

NEW QUESTION 36
Which is an example of results-based measurement and reporting?

  • A. Measuring and reporting the cost of providing a service to customers and users
  • B. Measuring and reporting the number of hours worked by service desk employees
  • C. Measuring and reporting the customer satisfaction with closed incidents
  • D. Measuring and reporting the number of supplier-related interruptions to a service

Answer: C

NEW QUESTION 37
A company has begun a new global line of business that has changed how IT supports the new systems. Recognizing the urgent need for two-way communication on the required changes, IT managers are trying to find better ways to obtain feedback than a standing agenda at staff meetings.
Which describes the BEST approach for establishing effective feedback channels?

  • A. Establish office hours where staff are encouraged to drop by without appointments and discuss any concerns they have
  • B. Initiate a project to select and implement a collaboration tool to facilitate two-way communication with staff
  • C. Research how individual teams communicate internally and use the most popular collaboration tools to collect feedback
  • D. Publish a printed weekly newsletter that clearly and consistently communicates change

Answer: B

NEW QUESTION 38
An organization supports the users of its services using a tiered structure. There are many specialists in the second- and third-line resolution teams who have worked for the organization for a long time. The organization is in the process of deploying many changes to services. This is likely to result in a large number of complex incidents. In addition, there are long backlogs of work for the second and third-line resolution teams to complete.
Which is the BEST approach or technique to resolve this situation?

  • A. An information model
  • B. Swarming
  • C. Service integration and management
  • D. Machine learning

Answer: B

NEW QUESTION 39
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