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Quiz Newest ITIL - ITIL-4-Foundation Latest Test Vce
Download ITIL 4 Foundation Exam Exam Dumps
NEW QUESTION 28
Which is the correct combination of items that makes up an IT service?
- A. People, processes and customers
- B. Information technology, networks and people
- C. Information technology, people and processes
- D. Customers, providers and documents
Answer: C
NEW QUESTION 29
Identify the missing words in the following sentence.
The 'incident management' practice should maintain [?] for logging and managing incidents.
- A. a formal process
- B. a value chain activity
- C. a dedicated team
- D. detailed procedures
Answer: A
NEW QUESTION 30
Which dimension includes the knowledge needed for the management of services?
- A. Partners and suppliers
- B. Value streams and processes
- C. Organizations and people
- D. Information and technology
Answer: D
NEW QUESTION 31
Which statement about the 'incident management' practice is CORRECT?
- A. It maintains detailed procedures for diagnosing incidents.
- B. It resolves the highest impact incidents first.
- C. It identifies the cause of major incidents.
- D. It authorizes changes to resolve incidents.
Answer: B
Explanation:
Explanation/Reference: https://www.bmc.com/blogs/itil-incident-management/
NEW QUESTION 32
Which does the ITIL service value system discourage?
- A. Coordinated authorities and responsibilities
- B. Interfaces among practices
- C. Organizational silos
- D. Organizational agility
Answer: C
Explanation:
Architecture of the ITIL SVS specifically enables flexibility and discourages siloed working. This is because the service value chain and practices do not form a fixed, rigid structure, but rather they can be combined in multiple value streams to address the needs of the organization in a variety of scenarios, with open flow of communication across the many interfaces.
NEW QUESTION 33
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