The degree of outsourced IT services depends on the size of your organization, degree of user experience, and requirements specific to your industry. Choosing the right MSP means vetting the partner’s knowledge and approach to their services.
Go beyond an MSP’s IT expertise to evaluate if they have experience in your industry and/or a quick ability to understand your business and connect the dots between all the things you could do with technology and how that will drive your organization forward.
Reactive IT support puts your time, money and security at risk. Look for an MSP that plays an active role in the business of their clients, operating as a trusted advisor (even beyond IT) and as an extension of your organization. They should be able to guarantee response times and have a team that works effectively with you team.
GO Technology offers a standard response time of 15 minutes, proactively handles your technology needs, and is passionate about maintaining close relationships with clients. We work with clients to identify needs, as well as find ways to save money with the right type – and application – of technology.
More info: Managed Help Desk Services
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