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NEW QUESTION 25
Which ITIL concept describes governance?
- A. The seven guiding principles
- B. The four dimensions of service management
- C. The service value chain
- D. The service value system
Answer: D
NEW QUESTION 26
Which benefit is MOST aligned with the guiding principle 'progress iteratively with feedback'?
- A. Bottlenecks in the service provider's workflow are identified.
- B. The complexities of the service provider's IT systems are identified.
- C. The service provider gains a better understanding of the customer experience.
- D. Service providers are able to respond more quickly to customer needs
Answer: D
NEW QUESTION 27
Which practice includes conducting regular reviews to ensure that services are still appropriate and relevant?
- A. Continual improvement
- B. Service desk
- C. Service level management
- D. Change enablement
Answer: C
Explanation:
Explanation
The service level management practice defines, documents and manages the service levels of all the services and products. Service level management should provide the end to end visibility of all the organizational services. Service level management has to establish and provide the service views with service level target ensure meeting defined service levels by collecting, analyzing, storing and reporting all the defined target metrics of the services regularly (periodically) perform the service reviews and ensure the services meet the organization's needs continuously identify, capture, review & report the issues related to services, its performance against the defined service targets.
Reference: https://www.knowledgehut.com/tutorials/itil4-tutorial/itil-management-practices-processes
NEW QUESTION 28
What is the expected outcome from using a service value chain?
- A. Customer engagement
- B. The application of practices
- C. Value realization
- D. Service value streams
Answer: C
NEW QUESTION 29
Which practice makes new services available for use?
- A. IT asset management
- B. Release management
- C. Deployment management
- D. Change enablement
Answer: B
NEW QUESTION 30
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