call center
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Navigating the Digital Future: The FCC's Stand Against AI-Generated Robocalls
In a world increasingly shaped by technology, artificial intelligence (AI) stands out as a double-edged sword. It offers unparalleled opportunities for innovation but also presents new challenges, especially in telecommunications. The Federal Communications Commission (FCC)'s recent...
14 February 2024
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DNC
The Battle Against AI-Generated Scams: New Legislation Takes Aim
In a bold move to combat the rising tide of artificial intelligence (AI)-powered scams, House Democrats have unveiled a new legislative proposal. This initiative is not just a step forward; it's a leap in the battle against fraudsters who exploit technology to deceive and manipulat...
31 January 2024
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DNC
Confronting the Robocall Epidemic: A Deep Dive into America's 55 Billion Call Problem
In the whirlwind of our digital age, the inundation of robocalls has become a prevalent annoyance for many Americans. In 2023 alone, citizens were bombarded with an astonishing 55 billion robocalls, marking a 9% increase from the previous year. This surge is not just a mere inconveni...
19 January 2024
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DNC
Understanding the TCPA: Navigating Prerecorded Calls, Autodialing, and Consent in Marketing
In today's digitally-driven market, understanding the Telephone Consumer Protection Act (TCPA) is crucial for brands engaging in telecommunication marketing. The act, designed to protect consumers from unwanted marketing calls and texts, puts specific focus on aspects like "prerecorded calls," "auto...
17 January 2024
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DNC
Understanding the TCPA: Navigating Prerecorded Calls, Autodialing, and Consent in Marketing
In today's digitally-driven market, understanding the Telephone Consumer Protection Act (TCPA) is crucial for brands engaging in telecommunication marketing. The act, designed to protect consumers from unwanted marketing calls and texts, puts specific focus on aspects like "prerecorded calls," "auto...
17 January 2024
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DNC
Mitigating Unwanted Calls in Wisconsin: A Comprehensive Guide to Opting Out
Introduction
In an era dominated by technology and connectivity, unwanted calls have become a pervasive issue for consumers in Wisconsin. The constant intrusion of unsolicited telemarketing calls can be disruptive and compromise individual privacy. Fortunately, Wisconsin residents have various mech...
04 January 2024
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DNC
Navigating the Maze of Robocall Regulations: Understanding TCPA and the New DO NOT Call Act
In today's digital age, robocalls and robotexts have become more than just a nuisance; they represent a significant challenge for consumers and businesses alike. With Americans receiving an overwhelming 78 billion robocalls and 225 billion robotexts in 2022 alone, resulting in financial losses amoun...
23 November 2023
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DNC
Call Centers in the Future - 16 Key Stats and Trends to Be Aware Of
No growing business wants to work with an outdated call center. These trends are shaping the future of call centers and making them more customer-centric and efficient. As such, call center firms...
27 September 2023
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Sandy Ace Martinez
Teloz: Voice Bots in Call Centers Enhancing Customer Experience
Definition and Purpose of Voice Bots
Voice bots, also known as AI voice bots or virtual agents, are advanced computer programs that utilize natural language processing (NLP) and speech recognition te...
19 September 2023
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Teloz Cloud Contact center
