According to research by Markin Blog, the number of eCommerce sites worldwide is way more than 26 million, and every day, more sites are being created. Well, that means the competition in the eCommerce industry is getting fierce, and anyone that will survive must be very smart with their strategies. One thing that makes the whole situation interesting is that when it comes to the shipping and delivery part of any business, customers have the luxury of patronizing any brand, depending on the kind of services they receive.
So, it means you have to find ways in which your eCommerce store can work on providing better shipping and delivery services to customers. Thankfully, there are some trends you can use to boost your chances of standing in the fierce competition.
These trends include the following:
1. Shipping for Your eCommerce Store
Do you know that without the shipping and delivery process, your eCommerce store will be incomplete? Apart from getting products without any damage and on time, it's essential to look for cost-efficient ways to do so. Before going into the shipping process for your business, it's vital to consider some factors affecting it.
These factors are as follows:
- Insurance
- Tracking and profit limit
- Package weight
- Distance of delivery
Although there are several types of shipping for your eCommerce store available, choosing the ones that best suit your business needs is necessary.
The types of eCommerce shipping options are:
- Per-item shipping
- Free shipping
- Same-day shipping
- Flat-rate shipping
2. Applying the Q-Commerce Model
Applying the Q-commerce model helps you to ensure that your eCommerce store achieves the required targets and that customers are glad to make patronage. A Q-commerce model is a type of eCommerce that emphasizes the quick delivery of products and packages to customers. According to a report by Ingrid, the value of the Q-commerce industry is expected to reach $72 billion by 2025.
With the help of technology, Q-commerce can help you as a business owner achieve your aims in a shorter period.
Some importance of using the Q commerce model include:
- Increased speed of package delivery
- Higher rate of sales conversion
- Better reviews good for brand reputation
Applying the Q-commerce model will ensure you enjoy your online business journey.
3. Providing Customer Experience
The most crucial aspect of operating businesses is customers' patronization of their services. There's something called an eCommerce customer experience, and it's an interaction (products and service inclusive) between a business owner and a client. It’s very important to have employee trends for managing operations to enable customers to trust your eCommerce store.
It would be best if you had an idea about what most customers want from businesses.
Some of these things they want include:
- Quick package delivery
- Personalized services
- Discounts on shipping cost
According to a report by Techjury, 73% of customers agree that their experience with brands determines whether they will make a purchase. So, that's to tell you that the manner of treating and handling customers will determine how much sales your eCommerce store can make.
4. Using Less Than Truckload (LTL)
Most eCommerce business owners always face the problem of getting packages delivered to customers because of their location. Sometimes other issues like product weight or the cost of hiring a trailer can arise. That's why using less than truckload for shipping helps reduce costs and deliver your shipments safely and intact to customers.
You need to know a few things about using less than truckload (LTL).
These things are:
- Tracking
- Paperwork
- Atmospheric condition
- Pricing
- Freight protection
Some benefits of using LTL for your eCommerce store include the following:
- Delivers shipment on time
- Makes shipping options available for customers
- Ensures goods are delivered in an excellent manner
5. Using Technology for Logistics
Inherently, we live in a world where changes occur often. In the eCommerce industry, this change is evident, and customer needs keep evolving daily, so you must find ways to reach or stay at the top of the ladder. When it comes to an industry's delivery and shipping process, it’s very sure that you'll have to deal with logistics.
There are times when people call to check on their shipping or even when products are arriving which is why you need to use technology like speech analytics for your eCommerce center.
Using technology for the logistics process of shipping in an eCommerce store does the following:
- Predict and analyze risk in the supply chain
- Automation of services
- Reduce errors and ensures an excellent inventory management
Without a doubt, technologies like robots, drones, and tracking devices are the future of a well-managed eCommerce business.
Conclusion
Whether you like it or not, as someone operating an eCommerce store, finding ways to improve your services is crucial to achieving set goals. You have to consider some necessary trends in shipping and delivery processes to upscale your eCommerce services to customers. Following trends like using less than truckload (LTL), considering types of shipping suited for a business, and applying the Q-commerce model will help you detect loopholes and positively change your brand image.
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