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The Cisco IP Contact Center Express Specialist certification is an internationally-recognized validation that identifies persons who earn it as possessing skilled in Cisco Cisco IP Contact Center Express Specialist Certification. If a candidate wants significant improvement in career growth needs enhanced knowledge, skills, and talents. The Deploying Cisco Unified Contact Center Express 500-052 Exam provides proof of this advanced knowledge and skill. If a candidate has knowledge of associated technologies and skills that are required to pass Cisco 500-052 Exam then he should take this exam.

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Cisco Deploying Cisco Unified Contact Center Express Sample Questions (Q14-Q19):

NEW QUESTION # 14
Which three Cisco Unified Contact Center Express Application Administration tasks may be performed by a supervisor who does not have administrative privilege? (Choose three.)

A. Create a resource.
B. Remove a skill from a CSQ.
C. Delete a resource group.
D. Enable automatic work on a CSQ.
E. Modify the skill competence level of an agent.
F. Delete a skill

Answer: B,D,E

NEW QUESTION # 15
Which three Cisco Unified Contact Center Express Application Administration tasks may be performed by a supervisor who does not have administrative privilege? (Choose three.)

A. Create a resource.
B. Remove a skill from a CSQ.
C. Delete a resource group.
D. Enable automatic work on a CSQ.
E. Modify the skill competence level of an agent.
F. Delete a skill

Answer: B,D,E

Explanation:
Explanation
A supervisor who does not have administrative privilege can perform the following Cisco Unified Contact Center Express Application Administration tasks:
Remove a skill from a CSQ: A skill is a competency that an agent possesses, such as language, product knowledge, or technical expertise. A Contact Service Queue (CSQ) is a logical grouping of agents based on their skills. A supervisor can remove a skill from a CSQ by using the Cisco Unified CCX Administration web interface and navigating to Subsystems > RmCm > Contact Service Queues. For more information on how to remove a skill from a CSQ, see the Cisco Unified Contact Center Express Administration Guide, Release 10.0 (1), Chapter: Unified CCX Application Configuration, Section: Contact Service Queues.
Enable automatic work on a CSQ: Automatic work is a feature that allows agents to automatically enter the work state after they finish a call or chat. This prevents the agents from receiving new contacts until they are ready. A supervisor can enable automatic work on a CSQ by using the Cisco Unified CCX Administration web interface and navigating to Subsystems > RmCm > Contact Service Queues. For more information on how to enable automatic work on a CSQ, see the Cisco Unified Contact Center Express Administration Guide, Release 10.0 (1), Chapter:
Unified CCX Application Configuration, Section: Contact Service Queues.
Modify the skill competence level of an agent: The skill competence level is a numerical rating that indicates the proficiency of an agent in a certain skill. The skill competence level can range from 1 (lowest) to 10 (highest). A supervisor can modify the skill competence level of an agent by using the Cisco Unified CCX Administration web interface and navigating to Subsystems > RmCm > Resources. For more information on how to modify the skill competence level of an agent, see the Cisco Unified Contact Center Express Administration Guide, Release 10.0 (1), Chapter: Unified CCX Application Configuration, Section: Resources.
The following tasks cannot be performed by a supervisor who does not have administrative privilege:
Delete a resource group: A resource group is a collection of agents who share common characteristics, such as location, function, or availability. A resource group can be used to organize agents for reporting and administration purposes. Only an administrator can delete a resource group by using the Cisco Unified CCX Administration web interface and navigating to Subsystems > RmCm > Resource Groups. For more information on how to delete a resource group, see the Cisco Unified Contact Center Express Administration Guide, Release 10.0 (1), Chapter: Unified CCX Application Configuration, Section: Resource Groups.
Create a resource: A resource is an entity that can handle customer contacts, such as an agent, a supervisor, or an IVR port. A resource can be associated with one or more resource groups, teams, and skills. Only an administrator can create a resource by using the Cisco Unified CCX Administration web interface and navigating to Subsystems > RmCm > Resources. For more information on how to create a resource, see the Cisco Unified Contact Center Express Administration Guide, Release 10.0 (1), Chapter: Unified CCX Application Configuration, Section: Resources.
Delete a skill: A skill is a competency that an agent possesses, such as language, product knowledge, or technical expertise. A skill can be assigned to one or more agents and CSQs. Only an administrator can delete a skill by using the Cisco Unified CCX Administration web interface and navigating to Subsystems > RmCm > Skills. For more information on how to delete a skill, see the Cisco Unified Contact Center Express Administration Guide, Release 10.0 (1), Chapter:
Unified CCX Application Configuration, Section: Skills. References:
Cisco Unified Contact Center Express Administration Guide, Release 10.0 (1)
[Deploying Cisco Unified Contact Center Express (UCCXD) v6.0]5

NEW QUESTION # 16
What enables you to monitor past agent seat license usage?

A. the port and agent seat utilization historical report in Cisco Unified Intelligence Center
B. the overall Cisco Unified CCX statistics in Cisco Unified Real-Time Monitoring Tool
C. the port-monitoring tool in Cisco Unified Real-Time Monitoring Tool
D. the traffic analysis historical report

Answer: A

NEW QUESTION # 17
During runtime, when a valid SQL query in a DB Read step returns O rows, which branch of the step is executed?

A. SQL Error
B. No Data
C. Successful
D. Timeout

Answer: A

NEW QUESTION # 18
Where can you start, stop, and restart Cisco Unified Contact Center Express services?

A. Control Center on Cisco Unified Contact Center Express Service ability
B. the system page on Cisco Unified Contact Center Express Administration
C. Cisco Unified Communications Operating System Administration
D. Cisco Desktop Administration

Answer: A

NEW QUESTION # 19
......

Interactive 500-052 Practice Exam: https://www.dumpstests.com/500-052-latest-test-dumps.html

Valid 500-052 Exam Guide & Interactive 500-052 Practice Exam

Who should take the 500-052 exam

Difficulty in writing 500-052 Exam

Interactive 500-052 Practice Exam & New 500-052 Exam Pattern

The benefit in Obtaining the 500-052 Exam Certification

Cisco Deploying Cisco Unified Contact Center Express Sample Questions (Q14-Q19):

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