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NEW QUESTION 51
Which two components must a script be associated with to run? (Choose two.)
- A. Skill Target
- B. Media Routing Domain
- C. Dialed Number
- D. Call Type
- E. CED
Answer: B,C
NEW QUESTION 52
Which two functionalities provide an Interactive Voice Response system (IVR) in a Contact Center environment? (Choose two.)
- A. access a database and provide the caller with all the needed information to complete the transaction (Self Service)
- B. caller defines the reason for the call from several menu options
- C. heartbeat mechanism between Contact Center components
- D. reporting
- E. TCP/IP connections through the network
Answer: B,D
NEW QUESTION 53
What value is used for Variable REQUERY_NO ANSWER?
- A. 0
- B. 1
- C. 2
- D. 3
Answer: A
NEW QUESTION 54
How does Precision Queue allow callers to reach an Agent that is different from Skill groups?
- A. the number of calls the agent has taken
- B. the agent with the Most Attributes
- C. the Weight of the attribute
- D. Longest Available
Answer: B
NEW QUESTION 55
In CCE deployments, which two configuration tasks can be performed via the Finesse Server Administration page? {Choose two.)
- A. Workflows
- B. Skill-groups
- C. Reason Codes
- D. Routing Layouts
- E. Routing scripts
Answer: A,E
NEW QUESTION 56
......
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