Electronic databases helped somewhat, but they didn’t provide VARs and system integrators with the complete functionality they needed. Yes, firms could record current workflows, but the technology was somewhat limited. There was no way to track workers or manage technicians in the field directly - companies had to rely on non-integrated, traditional means of communication, like phone and email.
If you’re hiring somebody to do a job, you want to know where they are. Tracking engineers is vital in any line of work, but particularly for system integrators and VARs. Field Engineer provides you with real-time data on the location of the people you hire through the platform, giving you peace of mind.
Updating workflows can be a costly administrative overhead. Furthermore, there can be errors in communication. Under traditional management systems, technicians were liable to continue pursuing invalid work orders, but with Field Engineer, that’s no longer a risk. Managers can immediately and remotely update work orders through the cloud. Engineers receive alerts telling them about changes in their scheduling and dispatching immediately.
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