How to Choose the Best Toll-Free Number Provider in India: Tips and Recommendations?

A toll-free number is usually an 1800 series that can be dialled free of charge, anywhere across India.  Buying a toll-free number helps businesses to provide round-the-clock service for customers to resolve issues, answer questions and address enquiries. The numbers usually have prefixes like 860, 855, 888 etc. Toll-free numbers help businesses to expand effortlessly without onsite infrastructure. It also provides easy access to call recordings, sends SMS acknowledgements to customers, and provides real-time alerts; along with options for blacklisting and working hours setup for managing cost. Toll-free number service comes with the feature of personalizing the call flow, adding call routing rules to ensure a seamless customer service

To buy toll-free numbers a business can compare different toll-free number providers in India. The best toll-free solutions are the ones that support the business as we as the customers. A business can buy a toll-free number to address any communication issue that one can think one. One Toll-free number provider in India competes with the other as each provider comes with different innovative ideas for businesses. Market analysis based on the needful criteria is important for a business to choose the best toll-free number provider in India.  

Some of the important points that can guide a business to buy toll-free numbers in India are:

1. Uptime and quality of service: Business can only flourish when that is uninterrupted communication between the customers and the business. As toll-free numbers are the prime point of contact, they need to offer a seamless connection that allows immediate assistance and response. With smooth and trouble-free interactions, customers are easily drawn to a business. With this feature, a business ensures the potential opportunity to establish market branding with ease. It also expresses a customer-friendly gesture that is always available to serve.
2. IVR integration: A business should look for a provider that offers IVR-integrated solutions that enhance communication into a better dimension. It makes a business offer 24x7 support and communication to the customers. IVR menu is an efficient way of customer service delivery with maximum engagement and productivity. IVR number providers can offer a range of advanced features that may include live panel, call recording, CRM integration, remote teams, call reports etc.
3. Pricing and packages: A business can only use sustainable solutions based on the budget they have. Therefore, any business needs to do market research before choosing a provider. Different providers have their pricing and also package plans that may be targeted for specific business needs. A business can also choose a provider that offers customized packages. Thus, gaining the utmost benefits based on the features at a reasonable price is one goal when choosing a provider.
4. Mobility: A business can choose a provider that offers flexibility and mobility in communication and service delivery. It is an important feature that has been a growing need for business with the changing workspace dynamics of businesses. It helps to offer uninterrupted service delivery to the customers. It can also include mobility in terms of upgradation of the solution with ease. An upgradation is mobility for a business to achieve newer heights.
5. Real-time insights: With real-time insights a business can gain perspective on customer engagement and satisfaction rate. A business can use the cloud-based feature to record all inbound and outbound calls. With real-time insights, a business can easily identify patterns of issues raised, and collect feedback that helps in better service delivery, market strategy planning etc. A business needs to invest in the present and the future that can be gained from this feature.
6. Customization: A business can look for providers that offer customized services based on the changing needs of a business. Customization also brings in innovative ways to offer the same service across. Thus, services and communications can be made personalized, interactive and fun. It can also be made informative and the use of different language options makes it even more engaging.
7. Customer feedback: A business can always use and compare customer feedback of different providers in deciding to choose a provider. It can be based on a review of the last five years that can give a better perspective. A business can look for feedback and compare it with the providers for choices.