iso20000documents
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Outline Three Elements Before Start Implementing ISO 20000 IT Service Management System
The set of best practices that are universally recognized for the deployment of a service management system in both large and small businesses is defined by ITSM based on ISO/IEC 20000 standard. The Service Management System (SMS), primaril...
Punyam Academy · 15 April 2023 · 1
ISO 20000 Audit Tips and Techniques to Make the Audit Process Enjoyable
The ISO 20000 standard helps IT departments in ensuring that their ITSM framework processes comply with international best practices and business needs. The certification assists firms in benchmarking how they monitor service levels, provid...
Punyam Academy · 21 January 2023 · 1