iso 10002 standard
(3)
ISO 10002 Complaint Management System: Aspects of Complaints Handling that Document Addresses
Customers, as we all know, expect more and more from the services that businesses provide. And the competitors are trying much harder to match these expectations. ISO 10002, the international standard for customer satisfaction, allows busin...
john · 20 October 2023 · 1
ISO 10002: Understand Importance, Implementation Tips and Scope
A standard and set of guidelines called ISO 10002 was developed explicitly for managing complaints. The standard can be used to address any complaint a company receives about a good or service, and it covers planning, design, operation, maintenance,...
Miana Charles · 18 October 2023 · 1
What Does Handling Customer Complaints According to ISO 10002 Mean?
Manage client complaints correctly, and you'll have a better chance of reaching their expectations. And you can swiftly turn client complaints into customer happiness, especially if you regard complaints as an opportunity to enhance what you do and h...
john · 05 September 2023 · 5