Top Reasons Why Your Business Needs Delivery Management Software?

Delivery management software is a powerful business tool that allows businesses to manage all aspects of their delivery operations. This includes planning routes, dispatching, tracking deliveries and assigning tasks to drivers.

As eCommerce and last mile delivery become more popular, companies need a tool that can handle this fast-paced environment. Read on to learn about the top reasons why your business needs delivery management software.

1. Real-time Tracking

Real-time tracking technology allows customers to track their shipments from their initial purchase to delivery. Today’s customers expect to know where their shipments are at all times, and this is a powerful tool for improving both business performance and customer satisfaction.

Using this technology, businesses can identify problem areas and proactively work to address them. For example, if the logic shows that a leg of a delivery always takes twice as long as any other leg of the same distance, companies can rework shipping routes to improve overall on-time performance.

A robust delivery management software platform uses route optimization tools to eliminate time-consuming manual route planning and help dispatchers find the shortest route possible, taking into consideration traffic bottlenecks, road closures, weather conditions and more. This saves drivers time and reduces fuel costs.

2. Automated Routing

Routing is one of the most time-consuming and labor-intensive tasks in the transportation industry. With automated routing software, you can create optimized routes that improve efficiency and save fuel costs.

It also helps you plan routes based on customer demand, vehicle capacity, and other factors. This ensures that you deliver goods on time and meet your customers’ delivery expectations.

In addition, route planning software can automatically replan and reschedule routes in real-time should anything change. This ensures that drivers always have the most optimal routes to follow, and it saves your dispatchers a lot of work in the process.

Automated route planning also includes functionality that lets you communicate estimated arrival times with your clients. This is essential for boosting customer satisfaction and loyalty.

3. Mobile Business App

In today’s fast-paced business environment, small businesses are in a constant state of flux. Sometimes, it’s not convenient to carry around a laptop or switch between a mobile browser page and a mobile app when you need to make a quick dispatch assignment to a driver or update the delivery instructions for an order going out ASAP.

A reliable Delivery Management System should allow for the entire process to be managed in one dashboard, from dispatching to finding available drivers and planning routes. This dashboard should then make it easy to track orders, contact customers and receive delivery confirmation.

The right software will also allow for real-time tracking, including ETAs and recipient notifications. This is an essential part of keeping your team and your drivers accountable to their schedules.

4. Detailed Reporting

Your business needs detailed reporting and analytics to ensure that your delivery operations are running smoothly. This can include tracking ETAs and resolving any delays.

Dispatchers also need to be aware of what’s happening with deliveries and drivers at all times. This gives them peace of mind that delivery tasks are being completed successfully and on time.

This is why businesses need a reliable Delivery Management Software that provides them with detailed information and updates on deliveries.

A reliable DMS will have a dashboard that offers managers complete visibility of their delivery agents, routes, and assignments. It will give them instant access to all orders, including ETAs and delivery windows.

5. Analytics

Data analytics can help your business make decisions that will improve its efficiency and help it run more smoothly. It can also help you stay competitive in your industry and predict what customers will want next.

Analytics is essential to any business that wants to grow and be successful. It can help you increase your customer base, find ways to boost sales and reduce costs.

Predictive analytics uses machine learning to forecast future trends and events. It can also be used to predict what consumers will buy next, helping you develop new products and market them better.

However, implementing analytics is not as easy as a snap of the fingers. It requires strong governance, data analysis and alignment across different functions. It also requires the right technology infrastructure and tools to handle all of the data.