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NEW QUESTION 27
Universal Containers wants to ensure that Service Appointments are dispatched to Resources from the same Service Territory only. How can this be configured?
- A. Include the Resource Availability Work Rule in the Scheduling Policy.
- B. Include the Match Territory Work Rule in the Scheduling Policy.
- C. Ensure the Resource's Address is in the same Match Territory as the Service Appointments.
- D. Mark the Service Territory's Resources as Required on the Service Appointments.
Answer: B
NEW QUESTION 28
When completing a Work Order in the field, the Technician needs to capture two signatures to ensure compliance.
Which steps are needed to configure the signature capture?
- A. Create a Flow that adds two Signature Blocks when the Service Report Is generated.
- B. Create two Service Reports and add one Signature Block to each Report.
- C. Create relevant Signature Types and add Signature Blocks to the Service Report Template.
- D. Create two custom fields for the Service Appointment and use Flows to capture each signature.
Answer: C
NEW QUESTION 29
Universal Containers wants to allow Field Technicians to view work progress through the Work Order Line Item card in the Field Service mobile app. How can this be supported?
- A. Create a custom Visualforce page, add an external link from the Mobile app to view the page in the mobile browser.
- B. Add the Work Order Line Items Related List to the Work Order Page Layout and assign the Layout to the Technician's profile.
- C. Create a custom Lightning Component that displays Work Order progress and deploy it to Technicians through salesforce1.
- D. Create a Report Chart that summarizes Work Order Line Items and add a link to the Lens on the Service Appointment Layout.
Answer: B
NEW QUESTION 30
Universal Containers (UC) has 140 service resources who handle 2,400 service appointments per day.
How should UC define Service Territories to ensure a high quality of optimization and dispatcher experience?
- A. One Service Territory with four Polygons
- B. Five Service Territories with fewer than 500 Service Appointments per day
- C. Two Service Territories that split the Service Resources evenly
- D. Three Service Territories with fewer than 50 resources
Answer: D
NEW QUESTION 31
Universal Containers does not want the lunch break to interfere with existing scheduled work. How should a Consultant configure the Scheduling Policy to ensure a 30-minute lunch break that begins every day after
1pm?
- A. Use appropriate Resource Operating Hours.
- B. Use the Resource Availability Rule.
- C. Create Resource Absences every day.
- D. Create a recurring Service Appointment
Answer: D
NEW QUESTION 32
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