Booking flights with Ita Airways, Italy’s newest national carrier, is easy. The airline has a user-friendly website and mobile app that make searching, selecting and paying for flights straightforward. However, there may be times when you need to make changes to your Ita Airways booking after purchase. This guide will walk through the key things you need to know about your Ita Airways Manage Booking.
Checking Your Booking Details Online
After booking your flight on Ita Airways, you will receive a confirmation email outlining your itinerary details. You can also check your booking details anytime by:
Logging into your account on the Ita Airways website or mobile app. This allows you to view booking information, seat assignments, add ancillary services like extra baggage and make minor changes.
Referring to your six-letter booking code. This Ita Airways booking reference acts as your identifier across all booking transactions. Have this code handy whenever you need to make inquiries or changes.
Changing Your Flight Details
Sometimes plans change and flight dates or times no longer suit your schedule. Ita Airways provides flexibility to alter your journey details through its online platforms:
Changing Flight Dates/Times: Log into your booking via the website or app and enter your details. Available alternate flights can be viewed by selecting “Change Flight” next to the relevant passenger name. Once you confirm a suitable new flight, the change is applied immediately after payment of any fare differences or fees.
Changing Origin/Destination: As above, log into your booking record and choose new origin and/or destination airports to check schedule options. Differences in fares will apply. Airport/date/time changes often need to be conducted together.
Name Changes: Basic name changes not permissible however you can cancel ticket fully as per below instructions and rebook under correct name after refund processed to original form of payment.
Cancelling Your Booking
Ita Airways booking cancellation policy varies depending on the type of ticket purchased:
Refundable Fares – can be cancelled anytime with full refund to original payment method minus cancellation fee. Changes also allowed with fare difference payable.
Non-Refundable Fares – no refunds permitted however can be cancelled in exchange for an Ita Airways travel voucher at a devalued amount. Voucher valid for 1 year.
To cancel your booking sign into your reservation online and select “Cancel Flight”. Cancellation is instantaneous for future bookings. For flights within 24 hours call Ita Airways directly. Refund timeframe 4 weeks plus.
COVID-19 Related Cancellations: If you need to cancel due to COVID restrictions, mandatory quarantines or positive test results, special policies exist allowing ticket vouchers or fee waivers. Check Ita Airways website for latest COVID-related cancellation conditions.
Adding Extras to Your Booking
Through the Manage Booking portal you can customise your trip by adding extras or ancillary services:
Reserve Seats – pick your preferred seat for a fee. Seat selection charge depends on route/cabin class. Exit rows attract a premium.
Extra Baggage Allowance – avoid excess luggage fees by pre-paying for additional checked bags. Long haul flights allow more free checked bags than short haul.
Order Special Meals – choose from range of dietary/religious options. Require 72 hours advance notice, conversely can be removed up to 24 hours pre-departure.
Airport/Lounge Access – pay to use Ita Airways branded VIP airport lounges on the day when travelling. Includes drinks, snacks, wifi and comfortable waiting area.
Contacting Ita Airways Support
For complex booking changes, urgent cancellations or other priority needs, contacting the Ita Airways call center may required:
Italy Toll-Free - 800 93 60 90
Worldwide - +39 06 8596 0020
The call center is open for 7 days with Italian/English service. Average wait times under 60 seconds.
Chat support is also available during call center hours. Email support for general inquiries - [email protected]
Social Media Support – Ita Airways also provides customer service via Twitter @ItaAirways and Facebook @ItaAirways. Direct Message for assistance.
Hopefully this guide has provided all the key details needed to easily your Airways Booking Management:
Use your booking reference and online account to make standard amendments
Policies allow flexibility for date/time/route changes and cancellations
Extra services can be added seamlessly as required
Phone and social media support reachable for urgent requests or complex bookings
Booking with Italy’s flag carrier Ita Airways gives travelers assurance that their reservations can be adjusted as required before or after ticket purchase.
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