In many parts of the country, repairing and maintaining vehicles is an essential service. Individuals rely on their cars to get them to work, run errands, pick up kids and participate in leisure activities. Unfortunately, a car's systems can break down at any time and need routine maintenance to stay in good working order. When auto repairs are needed, consumers should try to find a repair shop that offers competitive prices, honest diagnostics, quality workmanship and a convenient customer experience.
The majority of vehicle owners use independent shops rather than dealerships to repair their cars, trucks and SUVs. These independent repair facilities are known to be less expensive and often have the same or better warranty terms as a dealer, but without the high markups of the franchised chains. In addition to saving on labor costs, these independent shops typically provide personalized service and may be able to offer flexible financing.
If a consumer has a question about a repair bill, he or she should always request an itemized estimate of the charges before any work is done. This will allow the consumer to see exactly what is being charged for and how much is remaining on the estimate. It also gives the repair facility a chance to correct any miscalculations before proceeding with the work.
Depending on the state law, an inspection authorization form and an authorization to commence repairs must be completed and signed by a consumer before any work is done. Both forms should clearly specify the initial work order, fees, completion date and other information, including whether any parts will be removed or disassembled.
Most states also require an authorization to tow a vehicle and a written statement of consent to perform a mechanical test drive. Both of these forms should clearly state the name and address of the shop, fees, terms of payment and whether any parts will be removed or replaced during the test drive. Consumers should check with their local consumer protection agency or the state Attorney General's office for more information on these requirements.
Many auto repair shops use flat-rate pricing for their repairs. This method allows them to give fair and consistent estimates while paying their technicians based on ability, not just time spent on the job. For example, if the estimate to replace a starter is two hours, the repair shop will pay its most experienced technician two times the hourly rate of its lowest-paid employee.
If a repair dispute is not resolved informally with the repair shop, a complaint can be filed with the state Department of Motor Vehicles. The DMV will investigate the matter and may impose fines on the repair shop if the state law is violated.
The auto repair industry is regulated at the state and federal level. Most reputable repair shops will not put a mechanic's lien on your vehicle for unpaid work. You can typically negotiate with the repair shop or lender to work out monthly payments if you need to.
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