One of the first obstacles that tourists have when arranging a vacation is choosing where to stay, and the most common option is hotels. ISO 22483:2020 was developed with the various types of hotels around the world, existing categorization systems, business models, sizes, and services offered, as well as current guest demands and global trends, in mind. The goal of ISO 22483 was to provide a positive tourist experience, boost direct and indirect guest loyalty, and ensure the structure needed to deliver the basic level of service expected by a seasoned international traveller. The standard's goal is to help businesses provide outstanding customer service and delivery while also exceeding legislative and regulatory standards related to their product. The standard can be applied inside a specific site, facility, or department or throughout an organization to improve performance.
The goal of the ISO 22483 standard is to give a common and feasible reference for these accommodation facilities, wherever they are in the globe, to deliver quality service to their consumers. The service requirements for all types of hotel businesses are categorized within the scope of the standard under the following headings: personnel, service, event organization, entertainment, safety and reliability, maintenance, cleaning, supply management, and customer feedback.
Personnel requirements are, of course, the most important of these certification criteria. All staff must be well-trained and experienced in their respective fields. While implementing the certification, the hotel management must outline the job descriptions of the staff members and record their operational procedures inside the organizational framework. In this regard, the company must be in charge of keeping an eye on how the services are being delivered, spotting and documenting any activities related to those deliveries, and starting and sustaining customer satisfaction-related actions.
According to the standard requirements, hotel executives must develop and implement an ISO 22483 auditor training program to improve the effectiveness and competency of the personnel. Prepare an orientation program for newly hired staff members, train staff members who interact with facility guests on how to interact with various types of visitors, train them on emergency response procedures and environmental best practices, and train them on hygiene and safety concerns, information technology skills, foreign languages, and signs. There should be a variety of educational initiatives, including language programs. Here are some of the important benefits of ISO 22483 certification to businesses are as follows:
- Enhances sanitation, hygiene, and food safety—the three most important factors in preventing the COVID-19 epidemic, which recently impacted the whole tourism industry.
- Aids in decreasing resource waste by hotel workers and visitors, which lowers costs.
- Enhances visitor, employee, and business safety.
- Benefits hotels develop more sustainable business practices.
- Expands the whole procedure from the reservation stage to the guests´ check-out.
- Rises the number of reservations and facility incomes.
- Delivers better organization of events for visitors.
- Helps to advance the facilities and amenities provided to guests.
- It aids in providing structured and planned entertainment activities.
- Rises guest satisfaction level.
- It helps to lessen all kinds of risks and coincidences in the hotel.
- Rises the reputation of hotels.
Punyam.com is a leading certification consultancy service provider in India. Punyam.com helps organizations, to implement the best ISO 22483 system in the hotel as per ISO 22483:2020 standard as well as help clients by providing step-by-step system implementation, staff requirements, event management, maintenance requirements, as well as preparation of documentation for certification.
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