Home Instead Senior Care is the world's largest provider of non-medical in-home care services for seniors. Its international network of independently owned and operated franchises offers a range of services from basic companionship to complex memory care and end-of-life support.
In our survey of online reviews, most clients praised the quality of Home Instead's frontline caregivers. While a few people complained about no-shows or scheduling problems, overall most reviewers said their caregivers were well-matched and reliable. There were also few complaints about Home Instead's office staff. This is a strong sign that the company places a high priority on caring for its employees.
Caregivers at Home Instead undergo a rigorous training program before they can begin work with clients. The company also invests in ongoing training for its employees, through a program called CareAcademy. This is designed to help them meet the complex needs of their patients and provides training in dementia care, emergency response, and more.
In addition to its training programs, Home Instead Senior Care is committed to providing a supportive work environment for its employees. This is part of the reason it's been ranked as a Top Place to Work by CareerBuilder, and why it was named one of the Best Companies to Work For by Fortune.
Local Home Instead offices can customize a home care plan for each client, taking into account their medical history and specific care needs. Services can include errands and running services, home help with cooking and bathing, meal preparation and delivery, and transportation assistance. Some locations offer the full range of home care services, while others specialize in particular types of care, such as Alzheimer's and dementia.
While Medicare doesn't typically cover in-home care, some private insurance policies may. Most Home Instead locations accept long-term care insurance, which can be purchased through private insurers or as an add-on to regular Medicare coverage. In addition, some states have their own home care assistance programs, and the company's national headquarters has a team of advocates who can help families find funding for home care in their area.
A key to the success of Home Instead's model is its ability to attract and retain quality caregivers. The company has developed a number of programs to promote employee satisfaction, including the Daughters in the Workplace program, which gives employees access to a mentorship program focused on helping them be better caregivers and develop professionally. It also encourages employees to pursue professional certifications in home care, such as Certified Home Health Aide and Geriatric Care Manager.
In addition to offering competitive pay, Home Instead Senior Care pays its employees vacation time, holiday pay, and a 401(k) plan. Caregiver benefits vary by local franchise, but can include health insurance and subsidized respite care days. The company also provides free education resources for family caregivers on its website, and hosts a monthly webinar series on aging and caregiving topics.