GCP-GC-ADM證照信息,GCP-GC-ADM證照信息 & GCP-GC-ADM證照指南

GCP-GC-ADM證照信息,GCP-GC-ADM證照信息 & GCP-GC-ADM證照指南
2 min read
24 October 2022

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下載Genesys Cloud Certified Professional - Contact Center Administration考試題庫

NEW QUESTION 38
Which definition matches the After Call Work option Mandatory, Time-boxed?

  • A. The agent may or may not complete after call work. The system will set them to Available after an interaction completes. They are responsible for setting their availability appropriately if performing After Call Work.
  • B. The agent is automatically placed into an After Call Work status and the system will automatically set them to Available when the After Call Timeout is reached. The agent may not set themselves to Available if they complete their After Call Work early.
  • C. The agent is automatically placed into an After Call Work status and the system will automatically set them to Available when the After Call Timeout is reached. The agent may set themselves to Available if they complete their After Call Work early.
  • D. The agent is placed in an After Call Work status and must manually set their status back to available when their after call work is complete.

Answer: C

Explanation:
Reference:
https://help.mypurecloud.com/articles/configure-call-work-settings/

 

NEW QUESTION 39
What does it imply when a campaign does not dial a list of telephone numbers?

  • A. The call went unanswered
  • B. The telephone number is wrong
  • C. Unable to reach the customer
  • D. They are in the DNC list

Answer: D

Explanation:
Reference:
https://help.mypurecloud.com/articles/not-call-lists-view/

 

NEW QUESTION 40
Recording Policies can be configured for what type(s) of contact(s)?

  • A. Call
  • B. All of the above
  • C. Chat
  • D. Email
  • E. Message

Answer: A

 

NEW QUESTION 41
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