Exam MB-910 Guide Materials | Microsoft MB-910 Practice Exams

Exam MB-910 Guide Materials | Microsoft MB-910 Practice Exams
6 min read
02 November 2022

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NEW QUESTION 20
A company uses Dynamics 365 Sales.
The company plans to use Dynamics 365 Sales Insights.
You need to recommend features that meet the requirements.
Which feature should you recommend? To answer, drag the appropriate features to the correct requirements. Each feature may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.
Exam MB-910 Guide Materials | Microsoft MB-910 Practice Exams

Answer:

Explanation:
Exam MB-910 Guide Materials | Microsoft MB-910 Practice Exams
Reference:
https://docs.microsoft.com/en-us/dynamics365/ai/sales/configure-assistant
https://docs.microsoft.com/en-us/dynamics365/ai/sales/talking-points

 

NEW QUESTION 21
A company uses Dynamics 365 Marketing. The company uses a third-party app to send email surveys to prospects to better understand their business needs.
There is currently no link to prospect records and users report that the survey management process is manual and is difficult to manage.
You need to automate the survey process and streamline collection and analysis of responses.
What are two possible ways to achieve this goal? Each correct answer presents a complete solution.
NOTE: Each correct selection is worth one point.

  • A. Use Customer Voice to compile results from the existing third-party app.
  • B. Create surveys in Dynamics 365 Marketing by using Questionnaire.
  • C. Use Customer Voice to collect and analyze survey results.
  • D. Use Power Automate to automatically send Customer Voice surveys.
  • E. Create a survey in Dynamics 365 Marketing and create a campaign to send it to out and collect data.

Answer: B,C

 

NEW QUESTION 22
A company plans to implement Dynamics 365 Customer Service.
Dynamics 365 Customer Service uses terminology that is different than what the existing customer service solution uses.
You need to create a glossary for employees.
Match each item to its definition. To answer, drag the appropriate definition from the column on the left to its item on the right. Each item may be used once, more than once, or not at all. Each correct match is worth one point.
Exam MB-910 Guide Materials | Microsoft MB-910 Practice Exams

Answer:

Explanation:
Exam MB-910 Guide Materials | Microsoft MB-910 Practice Exams
Reference:
https://docs.microsoft.com/en-gb/learn/modules/get-started-with-dynamics-365-for-customer-service/2-core- components

 

NEW QUESTION 23
You are a sales representative for a company that sells furniture. You collaborate with an engineering team and a design team to support customer proposals.
The latest versions of all proposals must be available to both teams. Team members must be able to edit the proposals in real time.
You need to attach a proposal to a customer record. Which mechanism should you use to attach the proposal?

  • A. Timeline attachment
  • B. Word template
  • C. Documents tab

Answer: C

Explanation:
Reference:
https://docs.microsoft.com/en-us/dynamics365/customerengagement/on-premises/basics/manage-sharepoint- documents-document-locations-in-dynamics-365-apps

 

NEW QUESTION 24
......

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