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NEW QUESTION 45
Once an Incident is placed in a Resolved State, the Caller may no longer re-open the Incident.
- A. True
- B. False
Answer: B
Explanation:
Explanation
Closed incidents are read-only for non-administrators.
Incidents can only be reopened by users with the admin role.
Users with the itil role cannot reopen closed incidents.
ESS users have a Reopen Incident button on resolved Incidents
NEW QUESTION 46
Which of the following statements is true regarding incidents created for a VIP caller?
- A. The priority field will automatically change to High.
- B. Workflow will change to accommodate for the criticality of the incident.
- C. An email will be sent to incident manager to follow up regarding this incident.
- D. The caller color will change.
Answer: D
Explanation:
The only change for incidents created for a VIP caller is that the color of the caller field will change and decoration will be added.
NEW QUESTION 47
Guided Setup provides step-by-step instructions for loading Foundational Data, which includes __________.
- A. Companies, Users, Groups, Roles, Departments, Locations, and Catalog Items
- B. Groups, Group Members, Priorities
- C. Companies, Users, Groups, Roles, Departments, Locations
- D. Users, Roles, SLAs
Answer: C
Explanation:
NEW QUESTION 48
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