The ISO 22483 Certification criteria effectively describe what hotels must have. It was only released in 2020. Because of the Pandemic-related restrictions, the standard has little traction. Let's have a look at the ISO 22483 standards and an overview of the standard. The title implies that it includes service criteria.
Several Variations from Other ISO Standards:
- Deviates from the standard high-level structure.
- Clauses are aimed at certain locations and tasks within the hotel.
- There are no particular clauses addressing the management system, which are common in other standards.
- Terms, conditions, and hotel-specific criteria.
- Each department and service area has documentation with minute information and service requirements.
The ISO 22483 standard intends to establish quality requirements for services provided. The requirements are given as minimal service standards. The standard focuses on the areas where the influence on the client will be obvious.
The Clauses of ISO 22483 From Clause 1 to Clause 12
Clause 1 - Scope - Provides information about the provisions stated in the standard.
Clauses 2 and 3 define and refer to ISO 22483 certification.
The ISO 22483 standard only mentions service quality and makes no mention of typical management methods.
Clause 4: Staff Requirements: The competency, ISO 22483 Auditor training, and awareness required to accomplish certain tasks inside the organization are well-defined, and cover planning, execution, and monitoring to enable the personnel to perform their work.
Clause 5: Service Requirements: Service areas are defined as room reservation, check-in, accommodation, food and beverage services, kitchen, culinary services, and other auxiliary services supplied on the premises.
Clause 6: Event Management: The requirements in this paragraph include information on how services will be offered to clients, a frequent review throughout the event, display, and communication.
Clause 7: Recreational Activities: The requirements focus on safety rules, instrument security, infrastructure maintenance, and effective communication.
Clause 8: Safety and Security Standards: This clause is notable for combining OHS, food safety, personal hygiene, and security requirements. The focus is on the visitors, the staff, and the hotel. The topics of risk management and accident avoidance are explored. Fire safety, emergency preparedness, and trash management all have special standards.
Clause 9 Maintenance Requirement: Whether in-house or outsourced, the responsibility is organization. Basic criteria are mentioned, such as minimum spares and a separate warehouse.
Clause 10 Cleanliness Requirements: Using the manufacturer's guidelines, the cleaning technique must be safe. Consideration should also be given to environmentally sustainable solutions. The area cleaned, the type of cleaning, and the purpose of the cleaning are all clearly described.
Clause 11: Supply Management: Evaluation, policy, and quality standards for procurement documentation. A special point is the clarity of tracking and order permission. It is worth noting that the availability of all goods is a key consideration in terms of service assurance.
Clause 12: Guest Satisfaction and Feedback Compilation: A highly precise division of feedback is expected. Feedback, suggestions, and complaints should all be included on the form. Service enhancement is defined as guaranteeing. All complaints are addressed, the guest satisfaction index is implemented and monitored, and internal communication is maintained.
The ISO 22483 standard deviates significantly from the established structure and is unique. Although extremely specific work-related documents are required, standard system documentation is not. The detailing, which is an important component, has quite stringent criteria. There are integrated implementation standards. The majority of the standards appear basic, but the emphasis on providing outstanding guest service in all situations is particularly clear. Compliant will surely result in an organization satisfying the global standard ISO 22483.
For ISO 22483 Consultant
Punyam.com is a leading ISO certification consultant which has more than 100 clients in the USA, UAE, UK, Africa and Asia. Punyam.com offers ISO training, certification and ISO documentation for ISO 9001, ISO 27001, Six Sigma, BRC food, ISO 45001, ISO 22483, ISO/IEC 17025, ISO 22000, 5S lean, RC 14001 and many more. Punyam.com offers ISO 22483 Consultancy services, with extensive industry experience in the application of ISO 22483:2020 for the tourist and hotel management industries. The ISO 22483 Consultant team provides effective quality management system implementation consultation to organizations in the shortest amount of time.
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