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NEW QUESTION 51
Which component is responsible for integrating Avaya Oceana Workspaces with Avaya Oceana core components?
- A. Unified Collaboration Model (UCM)
- B. Unified Collaboration Administration (UCA)
- C. Unified Agent Controller (UAC)
- D. Call Server Connector (CSC)
Answer: D
NEW QUESTION 52
When a customer launches the Web chat URL for Oceana Contact Center, they observer the error message:
A connection error has occurred Connection closed, chat has ended.
What should be checked in Avaya Oceana to confirm that the webserver and Oceana are integrated properly?
- A. Check If there are any Avaya Oceana Agents available with Web Chat Channel In the Contact Center
- B. Verify If you can launch the Omnichannel Administration Utility successfully.
- C. Check if you get a PING response from Avaya Control Manager Server from Web Server.
- D. Verify If the Web Server Domain Is set to Customer Web server under Omnichannel Administration
Answer: D
NEW QUESTION 53
A customer reports that Avaya Oceana Workspace agents are not able to connect, and they want to troubleshoot Unified Agent Controller (UAC).
Which log will show more relevant logs for UAC?
- A. /var/log/Avaya/dcm/pu/CSCService/CSCService.log
- B. /var/log/Avaya/dcm/pu/UnlfiedAgentController/ua-bpm-pu.log
- C. /var/log/Avaya/services/UCAStoreService/UCAStoteServlce.log
- D. /var/log/Avaya/servlces/ContactCentefService/ContactCenterService.log
Answer: D
NEW QUESTION 54
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