Are you trying to connect the Arlo camera to the Arlo account and set it up? But can’t get through the process? Arlo camera setup can be done successfully when the Arlo device is discovered on the phone or web interface. Let us help you fix this issue. For your information, you should use these solutions when you are trying to connect the Arlo camera to the WiFi router directly and there is no Base Station involved.
Arlo Device Discovery Failed: Let’s Fix!
-
Connect to a2.5 Ghz Network Only
When you are connecting the Arlo camera to the WiFi router, make sure that you are connecting to the 2.4GHz WiFi band and not the 5 GHz band. The Arlo device can connect only to a 2.4 GHz network. Once the setup is completed, you can change the wireless band in the settings. However, during the setup process use only the lower bad as suggested.
-
Connect to the Same WiFi Band on Phone/PC
During the Arlo setup, the devices that you are using should also be connected to a 2.4 GHz network. Go to its settings and connect to this specific abdn and then try connecting the Arlo device.
-
Use the Right WiFi Details
Make very certain that you are using the right SSID and password to connect to the router’s WiFi. The WiFi login details are case-sensitive. So you must be very vigilant while typing the credentials so that you do not end up making typing mistakes. Also, type the details in the right fields. Cross checking the entrees is suggested before proceeding ahead.
-
Get the Devices Closer
In case the Arlo camera and the mobile device are placed far from the WiFi router, then also you might face similar issues. We suggest to avoid making such a mistake and bring the devices within the range of the router’s network. Once you are done making the changes in the location see if the issue has been resolved or not.
-
Check the LED Status
While you are attempting to discover the Arlo camera after accessing the Arlo dashboard login page, make sure that the LED on the camera is blinking blue. If it blinks for a longer amount of time then time put may happen. You should again press the Sync button if Arlo camera times out.
-
Reboot and Retry
We recommend you reboot the Arlo camera, mobile device and the host router once. This process is known as the power cycle process. You power off the devices on the network and wait for them to recover their settings. After that power on the devices and try the connection process once again. We are sure the Arlo camera will be discovered this time.
-
Use Alternative Device
If you still can not get through the process, then we suggest you use an alternative device on which the Arlo app is installed to carry out the process. You can also use another laptop or computer and use the web interface to connect the Arlo camera to the router. Make sure that you are following the right instructions for this. Refer to the user manual if you have confusion in the process.
-
Reset the Arlo camera
When nothing helps you discover the Arlo camera during the setup process, then we recommend you reset the camera and restore the factory settings on it. Perhaps due to multiple attempts, there are some configurations on the camera that are not letting the connection happen.
The reset process can help in such a case. Press the Reset hole on the camera or use the settings to reset your Arlo security camera to the default values.
Wrapping Things Up
Once you have reset your Arlo security camera, you should place it closer to the WiFi router. Use the Arlo app on your mobile phone or access the web interface via my.arlo.com on a computer. Now, follow the setup instructions carefully so that you can set up the camera and also connect it to the router. We hope you will be successful this time without facing any issues. You can now begin using your security camera to secure your home and surroundings.
No comments yet