Steps to fix the ‘QuickBooks Switch to Multi-User Mode Greyed Out’ Issue

Steps to fix the ‘QuickBooks Switch to Multi-User Mode Greyed Out’ Issue
3 min read
21 November 2022

The most significant feature of QuickBooks is that it allows users to access the multi-user mode, which means that numerous users can work on the same company file on different servers. However, users encounter problems like QuickBooks switching to multi-user mode grayed out. In such conditions, when the users cannot switch from single-user mode to multi-user mode, only the admin will be able to access the files, make any changes, etc. It is necessary to fix this issue, and to do so; you may refer to the blog below.

Resolving technical errors is not always manageable and can be tricky when comprehending technical terms. Hence, you can call the QuickBooks professional team at ‘1-855-856-0042 for the best troubleshooting services.

Causes for the QuickBooks switch to multi-user mode grayed out issue

There can be various reasons behind a single technical error since many factors come together and form a single function. Sometimes, even by learning about the causes, we can eradicate the problem effectively. Hence, listed down below are a few probable reasons behind this error.

  • The server system has not installed the QuickBooks software.
  • Configuration of the firewall or the antivirus software does not permit synchronization between the user computers.
  • The QuickBooks company file is inaccessible by the QuickBooks database server manager.
  • The file permissions allocated to Microsoft Windows are not proper.

Recommended to read: How to Resolve QuickBooks Keeps Crashing

Hosting settings of the QuickBooks application on the server systems is inappropriate.

Corrupted DNS settings can also be a fundamental cause. The causes are not limited to these five, but they can also exceed. The five causes listed above were the primary reasons behind this error.

Solutions for the QuickBooks switch to multi-user mode grayed out issue If you do not want multiple complicated solutions which can confuse you to find the appropriate applicable solution, then you can follow this one leading solution listed down below, and it must work. Here is how you can easily erase this issue.

Solution: Rename the ‘.TLG’ & ‘ND’ File

•When these two files come together, they help QuickBooks access the company file. If either of these files is damaged, then we need to fix that to use QuickBooks again seamlessly.

•To do so, we have to search for both of these files, for which you need to open the QuickBooks desktop application.

•Press the F2 key, and a ‘production information’ window will appear where you have to locate the ‘file information’ tab.

•Under which, you will find both the files .TLG and .QBW.ND.

•Right-click on both of these files and select rename.

•Add the extension ‘.old’ At the end of each filename, leaving the other part of the name as it was.

Save the changes, restart your system and see if you can access the multi-user mode or not.

This was how you could terminate the QuickBooks Switch to Multi-User Mode Greyed Out issue. If the above article wasn’t helpful for you, reach out to the QuickBooks certified technicians at ‘1-855-856-0042’ and let them take care of such complicated technical glitches.

Also read this blog: Some easy solutions to fix the QuickBooks error 61686

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Peter Adams 2
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