Steps on How to Reliably Eliminate QuickBooks Error 12002

Steps on How to Reliably Eliminate QuickBooks Error 12002
4 min read

If you are getting issues while installing the payroll updates, you might be getting the QuickBooks error 12002. The error code can prevent users from running the payroll function and can cause interruptions in the day-to-day functions. The issue can arise due to many possible reasons, like incorrect internet settings and firewall setup. You can easily eliminate the QuickBooks error code 12002 by using the solutions provided in this blog below.

If you are having difficulty understanding the steps or resolving the error code on your own, you can reach out to us at +1-855-948-3646 to get assistance from our team of QB experts.

Common Triggers for the QuickBooks Desktop Error 12002

You might be encountering the QuickBooks error message 12002 due to the following possible factors –

  1. The internet explorer settings are incorrectly configured, which is preventing the updates from being downloaded.

  2. You are not running the payroll updates with internet explorer set as your default browser.

  3. There are issues in your QuickBooks Desktop installation process, and the installation files might be damaged/corrupted.

  4. There is a network time-out error, which is affecting the payroll update process.

  5. Your anti-virus program is causing an obstruction while running the payroll updates in QuickBooks.

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How to Reliably Tackle the QuickBooks Payroll Error 12002?

You can eliminate the QuickBooks payroll update error 12002 by using the solutions provided below –

Solution 1 – Perform an Internet Explorer Reconfiguration from the Gear Icon

To effectively dismiss the QB error code 12002, you need to reconfigure internet explorer.

  1. Open Internet Explorer and click the Gear icon from the top right corner to select Internet Options, and access the Security tab to click the Globe icon.

  2. Ensure that the security is not set to High, and from under the Connections tab, choose Never Dial a Connection and go to the LAN settings.

  3. Check-mark the Automatically Detect Settings box and uncheck the Use a Proxy Server checkbox, followed by entering the correct Address and Port Number.

  4. If the settings are showing 80 as the port number, then make sure you do not uncheck the Use a Proxy Server option and then navigate to the Advanced tab.

  5. Click Restore Advanced Settings and scroll down to the Use TLS 1.2 checkbox, and check-mark the Use TLS 1.2 checkbox.

  6. Click OK and exit Internet Explorer, and lastly, try to run the payroll update once again.

Recommended To Read:- Eliminating Error 15225 QuickBooks

Solution 2 – Set Internet Explorer as your Default Browser from the Run Window

You need to set internet explorer as your default browser to fix the payroll update issues.

  1. Launch the Run box by pressing the Windows and R keys and then type INETCPL.CPL in the appeared box and hit OK.
  2. Further, choose the Programs tab and click on Make Internet Explorer the default browser option to open a default window app on your screen. 
  3. Next, in the web browser section, choose Internet Explorer as your default app and finish the process by hitting OK. 


You can easily terminate the QuickBooks error 12002 by using the solutions provided in this article above. If the error remains unresolved, you can call us at +1-855-948-3646 to get assistance from our support team.

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