PC-CIC-Core Latest Exam Registration, Dump PC-CIC-Core Check

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The Genesys PC-CIC-Core certification exam is an essential certification for professionals seeking to enhance their skills in PureConnect CIC Core. The exam is designed to test the participant's knowledge and skills in configuring and managing the platform effectively. Passing the exam is a mark of excellence in the field and provides access to a global community of PureConnect experts. Professionals who pass the exam demonstrate their ability to deliver exceptional customer experiences using the platform and gain a competitive advantage in the job market.

The Genesys PC-CIC-Core: PureConnect: CIC Core Certification exam is a vendor-neutral certification program, which means that it is not tied to any specific technology or vendor. This makes the certification an excellent choice for individuals who want to demonstrate their expertise in customer experience management and contact center operations without being tied to a particular vendor or technology.

The Genesys PC-CIC-Core (PureConnect: CIC Core Certification) Certification Exam is a comprehensive test designed to assess an individual’s knowledge and understanding of the PureConnect: CIC Core system. This certification is ideal for professionals who manage, configure, or maintain the CIC Core system. The exam covers a wide range of topics, including installation, configuration, and troubleshooting of the CIC Core system. It also tests the candidate’s ability to manage and maintain the system, including monitoring and reporting, user management, and security.

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Genesys PureConnect: CIC Core Certification Sample Questions (Q42-Q47):

NEW QUESTION # 42
Why are user objects necessary in an Interaction Center system? (Choose three.)

A. Interaction Center user objects can automatically expire after a set period of time for temporary employees
B. Interaction Center user objects can be used to configure workgroup and role membership, and many other configuration settings.
C. Interaction Center user objects can provide security settings.
D. Interaction Center user objects provide access to network resources.
E. Interaction Center user objects provide login security for the Interaction Client and remote access functions.

Answer: B,C,E

NEW QUESTION # 43
Your manager is concerned about the security of the IC system. He overheard several agents talking who said that they use their birthdate for their password and they use them over and over again. The company has a published policy for IC passwords explicitly stating this is unacceptable.
How can you ensure that all users are following a company policy for secure IC passwords?

A. Make sure that there is a password policy for all network accounts that follows the company policy.
B. Select the "secure passwords" option from the Access Control menu.
C. Send an email outlining the company policy, directing users to follow the policy.
D. Using Interaction Administrator, configure the Default Policy to match the company policy for secure IC passwords.

Answer: A

NEW QUESTION # 44
You need to create IP Managed Phone objects for 300 Polycom phones that are the same model. They all need the same basic default settings in Interaction Administrator.
What component, in Interaction Administrator, is designed to help you to configure these phone object settings easily, and efficiently when you are importing them into the system?

A. The Station's Assistant
B. Station templates
C. Managed IP Phone templates
D. The User Phone Assistant

Answer: C

NEW QUESTION # 45
You have an item starting work today. The internship involves assisting in the administration of the Interaction Center system. You want to ensure that the intern will have the resources to be productive and troubleshoot items even when you are not immediately available, it is important that the intern is aware of how to use the Interaction Administrator online help.
Select three ways that the intern can access Interaction Administrator help. (Choose three.)

A. Use the Help menu in the Interaction Administrator interface
B. Select the help manual on the product pages of the Interactive Intelligence website.
C. Press F1 from any one of the property pages in Interaction Administrator.
D. Use the link from Start>Programs>Interactive Intelligence
E. From the Interaction Client, select Help>interaction Administrator.

Answer: A,C,D

NEW QUESTION # 46
The manager of the Marketing department wants a tab available, in the CIC client applications, that displays all of the members of the Marketing department. However, she does not need any kind of call routing for the department.
How do you configure this?

A. Create a Workgroup called "Marketing". Add all members of the Marketing department to the Marketing workgroup. Assign the appropriate extension to that workgroup and ensure that it is assigned an ACD queue type.
B. Create a "Marketing" workgroup. Do not assign an extension or queue. Add all members of the Marketing department to the marketing workgroup.
C. Create a Marketing object in the Department container of Interaction Administrator. Add all members of the Marketing department to the container.
D. Create a Role for the Marketing department and assign the appropriate extension to that role. Add all members of the Marketing department to the Marketing role.

Answer: C

NEW QUESTION # 47
......

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Genesys PureConnect: CIC Core Certification Sample Questions (Q42-Q47):

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