LOS ANGELES AIRPORT CUSTOMER SERVICE

As the largest and busiest international airport on the West Coast of the United States, LAX is a major international gateway for the country, serving as a connection point for passengers traveling internationally, such as to East and Southeast Asia, Australasia, Mexico, and Central America. The airport holds the record for the world’s busiest origin and destination airport, with a large percentage of travelers beginning or ending their trips in  Los Angeles. In 2019, approximately 88% of travelers at LAX were origination and destination passengers, while 12% were connecting.

LAX is also the only airport to rank among the top five U.S. airports for both passenger and cargo traffic. The airport has a rich history, starting with its establishment in 1928, when the city leased the land and converted it from fields used to grow wheat, barley, and lima beans into a dirt landing strip. The airport opened on October 1, 1928, and has since grown to become a major hub, focus city, or operating base for numerous passenger airlines. Some of the initial airport structures, such as Hangar No. 1, remain standing and in use at the airport, adding to its historical significance.