How does the courier tracking system work?

How does the courier tracking system work?
5 min read
19 January 2023

Every business delivering products to customer-given addresses needs a proper understanding of the entire delivery network. It is one of the major areas of a supply chain, especially for eCommerce businesses, dropshipping businesses, and many more. But it is not easy to track the courier until and unless there is the proper software for completing the task.

Even after integrating the courier tracking software with the business’s main framework, you must understand how it works. Without knowing the working of the courier tracking software, you won’t be able to use the software at its best. Therefore, given the consequences you can face, we have briefly explained how the delivery logistics software ideally works.

What is courier tracking software?

First and foremost, let's understand what courier tracking software is. It is usually integrated with your business's real-time GPS and delivery software. Therefore, your delivery partners will use the same software.

So, with the help of the courier tracking and delivery logistics software, you can know the following details:

  1. The exact location of the courier
  2. Status of the courier delivery in the supply chain
  3. The exact date of the courier’s location in different warehouses
  4. Expected delays in the courier delivery

You can optimize the entire delivery network and improve the last-mile delivery network based on these details. In addition, courier tracking software is more needed when third-party delivery partners handle the work instead of your business.

How does the courier tracking software work?

To understand the working of the courier tracking software, it is important to know the steps involved in courier delivery. Keeping this in mind, we have described the five most important steps to be considered in delivering the courier properly to the destination.

  1. Airway bill generation: A special airway bill number is generated once the order is placed. It acts as a unique identifier that helps in order tracking once the package is out from the packaging warehouse.
  2. Barcode and AWB scanning: The label print done on the package will contain the airway bill number and the barcode. These are scanned at the warehouse itself. Once done, it marks the beginning of the first milestone of the entire order delivery network.
  3. Information storage: While scanning the barcode and AWB or airway bill number, several information pieces about the package are stored in the courier tracking software. These details contain information sets like the package type, delivery location, route to be followed, expected delivery date, and more. Apart from this, information about the origin location, when the package left the facility, and so on is also updated in the software's database.
  4. In-transit package storage: The next phase is storing the package in multiple warehouses until the next delivery phase begins. You can easily track where the package is stored, the warehouse location, and other information from the pickup and delivery scheduling software.
  5. Last mile delivery: Once the package arrives at the last in-transit warehouse, the barcode and AWB are scanned further. The details are updated in the courier tracking software, including when the package arrived, the success status of barcode and AWB scanning, the time the package is out for delivery, and the time it was delivered successfully.

Why is it important to integrate courier tracking software?

Now that we have established a proper explanation about the courier tracking software's working let's understand its importance. Without knowing how the software can help you optimize your business and take the customer experience up by several levels, making a well-informed decision won't be possible.

So, here are some of the major benefits you can enjoy with the help of the courier tracking and pickup and delivery scheduling software.

  1. First and foremost, the courier tracking software is integrated with real-time GPS. Therefore, knowing the exact and accurate location of the courier at different delivery phases becomes much easier.
  2. Next, you can understand the warehouse the courier is in the delivery network. So, if the package stays at a certain warehouse longer than expected, you can check the same through the tracking software.
  3. Once the package is out for delivery from the last in-transit warehouse, you can check the pickup and delivery scheduling software to get an update on the package's location and status. So you won't have to call the delivery partner now and then to get an update.
  4. With the help of the courier tracking software, the chances of collaborating with a third-party delivery partner increase by several levels. Therefore, you won’t have to worry much about not being able to utilize the delivery network appropriately.


In this article, we have described the working of the courier tracking and delivery logistics software at each delivery phase. In addition, we have also explained some of the major benefits you can enjoy by integrating the software with the leading business software. Therefore, choosing the best tracking software with multiple integrations and an accurate status display is your call.

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Jacob Wilson 2
Joined: 1 year ago
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