American Airlines is a major airline headquartered in Fort Worth, Texas, and is the largest airline in the world by scheduled passengers carried, American Airlines customer service revenue passenger mile, and fleet size. It operates an extensive network of almost 6,800 flights per day to nearly 350 destinations in 48 countries, both internationally and domestically, along with its regional partners and affiliates. American Airlines is a founding member of the Oneworld alliance, and its regional service is operated by independent and subsidiary carriers under the brand name American Eagle. The airline operates out of 10 hubs, with Dallas/Fort Worth International Airport (DFW) being its largest. It handles more than 200 million passengers annually, with an average of more than 500,000 passengers daily. As of 2023, American Airlines employs 103,200 staff members.
However, American Airlines has consistently performed poorly in rankings, both before and after the merger with US Airways. The Wall Street Journal’s annual airline rankings have ranked America as the worst or second-worst U.S. carrier for ten of the past twelve years, and it has been in the bottom three of U.S. airlines for at least the past twelve years. The airline has persistently performed poorly in the areas of losing checked luggage and bumping passengers due to oversold flights.
In 2011, due to a downturn in the airline industry, as a result, the parent company of American Airlines customer service, known as the AMR Corporation, filed for bankruptcy protection. In 2013, American Airlines combined with US Airways to form the largest airline in the United States and the world. Despite the merger, the American Airlines name was kept, as it was the more recognizable brand internationally.
No comments yet