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Avaya Workforce Engagement Support Certified Exam Sample Questions (Q27-Q32):

NEW QUESTION # 27
What are the two primary functions of Avaya Contact Recorder Advanced (ACRA)?(Choose two)

A. Record
B. Store/Archive
C. Quality Monitor
D. Replay

Answer: A,B

Explanation:
Explanation
Avaya Contact Recorder Advanced (ACRA) is a component of the Avaya Workforce Engagement suite that provides the capability to record, store, and play back voice and screen interactions. The two primary functions of ACRA are record and store/archive. Record function allows businesses to capture customer interactions across multiple channels and media types, such as voice, video, chat, email, and social media.
Store/archive function enables businesses to securely store and manage the recorded interactions in compliance with various regulations and standards, such as PCI, GDPR, and MiFID II. ACRA also supports replay function, which allows users to search and play back the recorded interactions based on various criteria, such as date, time, agent, customer, and keywords. Quality monitor function is not a primary function of ACRA, but it is a separate component of the Avaya Workforce Engagement suite that synchronizes the agent's on-screen activity to the audio recording and provides agent performance evaluation tools. References:
Avaya Workforce Optimization
Avaya Contact Recording - ESi
Avaya Contact Recording - ESi

NEW QUESTION # 28
In Archive, what is the function of a campaign?

A. It defines how to perform a specific archive task against a specific media.
B. It defines the physical repository for archived content.
C. It defines when and how fast archive activity may occur on a recorder.
D. It defines filter rules to determine which recordings to archive.

Answer: D

Explanation:
Explanation
According to the Avaya Workforce Engagement Support Administration Guide, a campaign is a set of filter rules that define which recordings to archive. A campaign can include filters based on date range, recording type, agent ID, DNIS, ANI, and other criteria. A campaign can also specify whether to archive audio only, screen only, or both. A campaign can be associated with one or more archive profiles, which define the destination and format of the archived content. References: Avaya Workforce Engagement Support Administration Guide, page 105.

NEW QUESTION # 29
The installer is doing the license activation.
Which three statements about the license process for Avaya Workforce Engagements are true?
(Choose three)

A. It provides Access to oaccess.verint.com/LiscenseActivate.aspx to activate the license.
B. It requires both the License Reference number (LRN) and license registration key
C. It provides Access to veinte.com/wfo to activate the license.
D. In case of multiple servers, it is just one XML license file.
E. The license site requires the license registration key and Avaya Purchase Order (APO) number

Answer: B,D,E

Explanation:
Explanation
The license activation process for Avaya Workforce Engagement requires the following steps2:
Selecting the entitlements to activate. This can be done by providing the license registration key and Avaya Purchase Order (APO) number, or by using the activation search that displays from the Activation menu.
Selecting the machine to activate the entitlements on. This can be done by selecting an existing machine or creating a new one.
Confirming and completing the activation. This involves accepting the terms and conditions, providing notes, sending the certificate or upgrade request, and viewing the summary and certificate information.
The license site generates an XML license file that contains all the activated entitlements for the selected machine. In case of multiple servers, it is just one XML license file that needs to be copied to each server.

NEW QUESTION # 30
When using the capture status tool for troubleshooting, what kind of information is collected?

A. Information on adapters, data sources, recording rules, recorders, and real time monitors.
B. Summary of all recorded lines
C. Summary of thresholds for CPU usage, memory, recordings, and lag time
D. Details for audio and screen capture, channels, extensions, and workstations

Answer: A

Explanation:
Explanation
According to the Avaya Contact Recorder Administration Guide, the capture status tool is a web-based application that provides information on adapters, data sources, recording rules, recorders, and real time monitors. The capture status tool can be used for troubleshooting and monitoring the recording system. The tool can display the status of each component, such as online, offline, or error. The tool can also show the details of each component, such as name, type, IP address, port, version, and configuration. The tool can also provide logs and statistics for each component, such as number of calls recorded, number of errors encountered, and number of active channels. References: [Avaya Contact Recorder Administration Guide]

NEW QUESTION # 31
During the migration process, which migration tool will set the start/stop mode for the services on the target and source systems as required?c

A. Data Migration Discovery Tool
B. Migration DB Scripts.
C. Migration Mode tool
D. WFO data Migration Tool form V15.1

Answer: C

Explanation:
Explanation
The Migration Mode tool is a utility that is used during the migration process to set thestart/stop mode for the services on the target and source systems as required. The Migration Mode tool can also be used to check the status of the services and to troubleshoot any issues that may arise during the migration. The Migration Mode tool can be accessed from the Framework Enterprise Manager or from the command line3 References: 3:
Avaya Workforce Engagement Support - Migration Guide, page 17-184

NEW QUESTION # 32
......

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Avaya Workforce Engagement Support Certified Exam Sample Questions (Q27-Q32):

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